Refund and Returns Policy

Comprehensive Return & Cancellation Policy Service

Refund will be considered only if customer mail us at support@aksmusical.com within 24 Hour of payment. No refund shall be entertained after expiry of 1 Day from the time of payment.
No refund shall be made if data provided by customer is incorrect. However, if customer mail us within an hour of ordering the report, we will consider the changes to be made.
Once the report is delivered to customer, no refund shall be made.
All eligible refunds shall be made within seven business days from the date of receipt of request. However, the same is subject to transaction and processing time taken by bank/payment gateway.
In case of double payment made by mistake against the single order, one payment will be refunded.
All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, or any other charges that may have been borne by AKS Musical in processing and / or delivering the service, as applicable.

Comprehensive Return & Cancellation Policy Product

If the customer found product in damaged/defective/broken condition, customer may apply for replacement or refund. For this customer may mail at support@aksmusical.com within 5 working days of delivery of product. No refund shall be entertained after expiry of 5 days from the date of delivery of product.
All the products must be returned in the original condition they were received in along with any bills and labels. Customer need to register dispute by sending email to support@aksmusical.com with images of broken/defective/damaged products within 1 days of delivery. Disputes registered after one days of delivery may not be entertained by sellers.
In case of double payment made by mistake against the single order, one payment will be refunded.
All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by aksmusical.com in processing and / or delivering the service, as applicable. However, no recovery of above mentioned shall be made if refund is due to damaged/defective/ broken product.

Shipping returns

To return your product, you should mail your product to: {support@aksmusical.com}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.